By now our clients likely know well the benefits of using locum staffing for their healthcare provider staffing needs: preserving continuity of care, eliminating administrative costs, decreasing burnout for permanent staff, and more!
To provide these benefits and best serve the needs of our clients, Wellhart’s dedicated Account Managers are there every step of the way to alleviate the pressures of seeking coverage on your own. Their goal is to establish strong, positive, and long lasting relationships with clients through honest and transparent communication, as well as feeling a true empathy for client needs.
Of course, no two relationships between a client and their Account Manager are the same, and there is no one “right” way to build that relationship. However, there are many reasons why Wellhart’s Account Managers put such an emphasis on forging these strong connections with each and every one of their clients.
Building a strong relationship with your Locum Tenens staffing Account Manager offers the obvious benefits of making your interactions with your Account Manager easier, more comfortable, and overall pleasant, but the foundation to any strong business partnership must always be trust.
When taking a look at the big picture, yourself and your Account Manager are both working together to achieve a mutual goal: staffing your organization’s coverage needs with high quality healthcare professionals quickly and efficiently. You are essentially putting not only your staffing needs, but also in part the future of your organization’s success into your Account Manager’s hands.
You must be able to trust their expertise, knowledge, and skills to cover your staffing needs, and your Account Manager must be able to trust you to provide the information they need in an accurate and timely manner. If your relationship lacks mutual trust, both parties will struggle to achieve their end goals.
When working with your Account Manager, it is important to keep in mind that in addition to working with you, they are also dealing with multiple other parties such as prospective providers, credentialing teams, licensing boards, and more. Our Account Managers work with so many different people and teams so that they can be proactive about getting physicians and advanced practitioners assignment-ready to fill your staffing needs as efficiently as possible.
In order to react quickly to your open positions, the nature of your needs and provider requirements must be communicated upfront to your Account Manager. This way, every other party your Account Manager is working with can be on the same page in order to work proactively in meeting your requirements. This is done by pre-qualifying providers so only the right locum tenens physicians, nurse practitioners, physician assistants, or other advanced practice provider types and medical specialties are being presented for your locum tenens jobs.
Building a relationship with your Account Manager helps them to help you because when you have built that mutual understanding and trust, they are able to use the information provided to rally together all internal teams needed to offer an unrivaled level of customer service. The stronger your relationship is with your Account Manager, the better their understanding of your needs and their urgency, which allows them to prioritize their search for your prospective candidates.
Not Just a Number
As a healthcare staffing agency, Wellhart is not just in the business of sales, we’re in the business of people, and as such, your Account Manager is dedicated to being more than just your agent. While our Account Managers treat all of their clients with the utmost urgency and respect, their strength in relationship building helps them to tailor your experience to you, adding that ever-important personal touch which shows that to us, you’re never just a sale.
When you have built that mutual understanding and trust with your Account Manager, they don’t only learn about your short term needs. They also get to know more about your organizational structure and your expectations for providers, which can give them insight into your future needs as well as what works best for you moving forward in the long term.
At Wellhart, relationships come first. Our Account Managers are committed to providing service with the utmost loyalty and integrity that our clients can trust.
Ready to start Locum staffing with Wellhart? Fill out our contact form today!